Refund Policy

This Refund Policy applies to all services provided by Vanshraj-FZ LLC, trading as Nyxora ("Nyxora," "we," "us"), and should be read alongside our Terms of Engagement.

1. Setup and Onboarding Fees

One-off setup, onboarding, or build fees cover bespoke work (discovery, workflow design, and build) that begins immediately upon confirmation of your order. Because this work is custom to your business and cannot be "returned" or resold, setup and onboarding fees are non-refundable once work has commenced, except as set out in Section 4 below.

If you cancel before any work has started, we will refund the setup fee in full, less any payment processing charges already incurred.

2. Recurring Subscription Fees

Our monthly plans (e.g. Lead Rescue, AI Receptionist, Website Chatbot, Growth Bundle) are billed in advance.

• You may cancel your subscription at any time, effective at the end of your current billing period, in line with the notice period in our Terms of Engagement.
• We do not provide partial-month or pro-rated refunds for cancellation part-way through a billing period. You will retain access to the Service for the remainder of the period you've already paid for.
• We do not offer refunds for a billing period simply because a Service was used less than expected in that period.

3. Free Trials / Pilot Periods

Where a free trial or discounted pilot period is explicitly offered in writing, its specific terms (duration, what happens at expiry) will be confirmed at the time of offer and will take precedence over this general policy for that period.

4. When a Refund May Apply

We will consider a full or partial refund where:

• Nyxora fails to deliver the agreed core deliverable set out in your proposal or statement of work, and is unable to remedy this within a reasonable period after being notified
• You were charged in error (e.g. duplicate billing)
• A fault attributable to Nyxora (not a third-party platform outage or Client-side access issue) materially prevents use of the Service for a sustained period

Refunds are not available where non-delivery results from Client failing to provide timely access, information, or approvals required for us to complete the work (see Terms of Engagement, Section 2).

5. How to Request a Refund

Email asknyxora@gmail.com with your invoice number and a description of the issue. We aim to acknowledge refund requests within 3 business days and resolve them within 14 days.

6. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or card provider, so we have the opportunity to resolve the issue. Unwarranted chargebacks may result in suspension of Services.

7. Method of Refund

Approved refunds are issued to the original payment method used, typically within 5–10 business days of approval.

8. Contact

For any billing or refund questions: asknyxora@gmail.com